🚚 Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

2. Shipping Origin

All orders are shipped from our facility in the United Kingdom.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the shipping method selected. Estimated delivery times:

Delivery times are estimates and may be affected by customs, local postal delays, or seasonal volume.

4. Shipping Carriers

We work with reliable couriers including:

• Royal Mail

• DPD

• DHL

• UPS

• FedEx

• Local postal services (for international deliveries)

Tracking information is provided when available.

5. International Shipping

We ship worldwide. Import duties, taxes, and customs fees may apply to international orders. These charges are the responsibility of the customer. We recommend checking with your local customs office for details before placing an order.

6. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor the delivery status on our Tracking Page or the courier’s website.

7. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your package at info@gabalaza.com with your order number and a photo (if applicable). We’ll investigate and offer a solution.

8. Incorrect Shipping Information

It is the customer’s responsibility to ensure the correct shipping address is entered at checkout. If you realize there’s a mistake, please contact us within 12 hours of placing your order. Orders sent to incorrect addresses are not refundable.

9. Contact Information

Company Name: EL RESALES LTD
Contact Name: Emma Lloyd
Phone: +44 7400 438033
Email: info@gabalaza.com

📞 Phone (optional): [your phone number]